Shipping policy
Order Processing
All orders are prepared and dispatched within 1–2 business days. During periods of high demand, including product launches, sales and public holidays, processing times may be slightly longer.
You will receive a shipping confirmation email once your order has been dispatched.
Shipping
We deliver orders within Australia and to selected international destinations using trusted shipping partners. The available delivery options and shipping costs for your order will be displayed at checkout based on your location.
Shipping Rates & Delivery Times
Rates and estimated delivery times (delivery begins once your order is dispatched):
- Standard (Australia) — $12.00 AUD · 2–8 business days
- Express (Australia) — $15.00 AUD · 1–4 business days
- Standard International — $30.00 AUD · 6–27 business days
Orders are processed within 1–2 business days. Delivery estimates begin after dispatch and may be longer during sales, launches and public holidays. International customers are responsible for any customs duties or import taxes charged by the destination country.
Delivery Timeframes
Estimated delivery timeframes are provided at checkout and begin once your order has been dispatched. While we aim to meet these estimates, delivery times are outside of our control and may be affected by carrier delays, weather events or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking details. You can use this information to follow your parcel throughout its journey.
International Orders
Orders shipped outside Australia may be subject to customs duties, import taxes or other government charges upon arrival in the destination country. These fees are determined by local customs authorities and are the responsibility of the customer.
Delivery Address
Please ensure all shipping information is accurate before completing your purchase.
If you need to update your delivery address after placing an order, contact us at zaadathelabel@outlook.com as soon as possible. Although we will make every effort to assist, we cannot guarantee amendments once your order has entered processing.
Any additional shipping costs resulting from an incorrect or incomplete address are the responsibility of the customer.
Returned Parcels
If a parcel is returned to Zaada due to an incorrect address, failure to collect the parcel, or unsuccessful delivery attempts, we will contact you to arrange a new shipment. Additional postage charges may apply before your order is resent.
Lost, Stolen or Damaged Deliveries
Risk in the goods passes to the customer once the parcel has been delivered to the address provided at checkout.
If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with clear photographs of the packaging and affected item(s). We will review the matter and assist where possible.
Zaada is not responsible for parcels that are lost or stolen after they have been marked as successfully delivered by the shipping carrier.