Refund policy

At Zaada, we take great pride in the quality of our products. Please choose carefully before placing your order.

Returns are only accepted for items that are deemed faulty in accordance with the Australian Consumer Law. We do not accept returns for change of mind, incorrect selection, or any hygiene-related reasons.

Hijabs

Due to hygiene reasons, all hijab purchases are final. Hijabs cannot be returned or exchanged unless they are confirmed to be faulty.

Magnets

Unopened magnets may be exchanged within 14 days of purchase, provided they are unused, in their original packaging, and accompanied by proof of purchase.

Opened or used magnets cannot be returned or exchanged.

All return shipping costs for exchanges are the responsibility of the customer. Exchanges are subject to stock availability.

Sale Items

All sale items are final and cannot be returned or exchanged unless they are confirmed to be faulty.

Faulty or Damaged Items

If you believe your item is faulty or has arrived damaged, please contact us at zaadathelabel@outlook.com within 7 days of receiving your order before returning the item.

To assess your claim, we may request:

        •       Your order number or proof of purchase
        •       Photos of the item and packaging
        •       A description of the issue

Where requested, items must be returned in their original condition, including the original packaging, for inspection.

If your claim is approved, we will provide a replacement, refund to your original payment method, or another remedy in accordance with the Australian Consumer Law.

Product Information

We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to lighting, photography, and individual screen settings.

If you have any questions regarding your order or this policy, please contact us at zaadathelabel@outlook.com before returning any items.